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(512) 629-1629 | (800) 714-8865

FAQ

What kind of speeds does Qwiklink offer?

How can you offer fast speeds? I thought satellite internet was slow?

Our high speed internet service is the culmination of a process that began in 2008 when ViaSat Inc. started construction on its next-generation satellite, ViaSat-1. The new technology delivers the most significant capacity leap in the history of satellite technology. Launched in October 2011, ViaSat-1 has more capacity than the rest of the communications satellites over North America combined, and is designed to serve over a million subscribers.

Essentially, Exede re-invented satellite internet and now Qwiklink Internet is in your area to offer it to you.

What about latency?

To be honest, the effect of latency on satellite internet speeds has been exaggerated. Our satellites are in orbit a bit more than 22,000 miles above the Earth, but the speed of light is approximately 186,282 miles per second. The reason older versions of satellite internet service were slow had more to do with the technology available at the time than latency.

That said, our new service incorporates new, ground breaking web acceleration technology which dramatically speeds up page load times, minimizing the effect of latency. So, in addition to the much higher speeds enabled by our high capacity satellite, you will experience a much snappier web browsing experience.

Can I use VPN with this internet service?

Virtual Private Networks (‘VPN’) and other remote computer access software (such as that used to connect business servers to at-home workers) sometimes may be slow with our internet service. Some VPNs may not work at all.

What is involved with the installation?

Qwiklink Internet’s certified professional installers quickly and efficiently install the equipment and activate our internet service at your chosen location. The satellite mini-dish is about 30 inches x 28 inches (w x h) and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish connects to the modem which connects to your computer via an Ethernet connection.

Installation requires an installation professional to make sure that the dish is pointed at the satellite accurately and to verify that all connections are made properly. Self-installation is not offered.

What happens if I exceed the monthly data allowance?

If you find that you need more data than your plan allows, you may purchase additional data in 1GB increments, or you can always upgrade to a higher data plan.

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